11 Best AI Customer Service Software for Your Small Business

Pros

• You can create automated email campaigns to request customer reviews.
• Thryv provides a free online presence scanner and Google review link generator.
• With a Business Center plan, you get access to a Thryv CRM.

Cons

• While free, the Command Center doesn’t include an AI helpdesk.
• This tool is designed for small businesses. Larger organizations may experience limitations.

Pros

• Your chatbots can be available 24/7.
• Zendesk provides a collaborative workspace similar to a shared inbox.
• Zendesk AI learns from past customer interactions to improve future conversations.

Cons

• The wide variety of features could overwhelm new users looking for simple solutions.
• Similarly, with so many features, it’s worth it for businesses with a smaller call volume.

Pros

• You can create return and shipping labels with just a few clicks.
• It integrates with order management systems so your customers’ purchase history is readily available.
• When responding to customers, the AI can correct typos, generate replies, or further expand text you already have written.

Cons

• Kustomer’s tools are mostly made for retail businesses. The e-commerce and shipping features may not be as useful for service-based brands.
• Some features might create a learning curve for customer service newcomers.

Pros

• The advanced features make it easy to customize nearly every part of your chatbot.
• The reporting tools are helpful for measuring customer satisfaction and support.

Cons

• The customization options are great if you’ve built a chatbot before. If not, this interface may be challenging to use at first.
• If you haven’t started using social media for customer service yet, this platform might not be helpful for your business.
• Unless you pay for an Enterprise plan, you are limited to 1000 conversations each month.

Pros

• You can customize the chatbot’s tone of voice. Options include friendly, playful, plainspoken, and sophisticated.
• Ada is easy to use and only takes a few moments to set up.
• Ada can interpret your feedback and improve its responses over time.

Cons

• The AI bot is easy to create, but it’s difficult to navigate the other tools, such as reporting, routing, etc.
• The customer service metrics may not be relevant to small business owners.

Pros

• Intercom works with Messenger, Whatsapp, and text messages.
• Fin provides relevant information about your company and offers suggestions for responding to questions.
• Intercom provides 24/7 customer support for new users.

Cons

• Intercom charges an additional cost for each question answered by Fin.
• Fin works and learns best by having lots of conversations. Small businesses may not have enough chat volume to get the most out of Fin’s learning features.

Pros

• Velaris provides “health scores” that evaluate the overall performance of your business.
• The AI assistant creates customer portfolios with insights and recommendations for personalized service.

Cons

• The advanced tools create a steep learning curve for new users.
• This tool might not be as useful if you don’t have a sales team.

Pros

• The free plan gives you access to features like ticketing, shared inboxes, and tasks.
• The customer portal creates a place for customers to submit questions and look up information.
• Freshdesk supports multilingual conversations.

Cons

• Free accounts are limited to two agents and don’t provide access to Freddy AI.
• Freddy AI is free for the first 100 sessions. After that, it’s $100 per 1,000 sessions.

Pros

• Crisp has automatic audio transcription and translation features.
• Crisp is easy to set up and get started.
• The MagicReply feature incorporates past conversations into future answers.

Cons

• There are limited marketing and sales features.
• The data collection feature isn’t as powerful as other tools on this list.

Pros

• Runbear can automate communication between team members.
• You can customize chatbot responses and workflows.
• The ticket triaging feature helps you organize and prioritize customer requests.

Cons

• The free account is limited to 10 messages and one communication platform.
• You need to purchase the paid tiers to access most AI features.

Pros

• You can try Lylo AI for free for up to 50 conversations.
• Customers who resume past chats don’t affect your monthly limit.

Cons

• The chatbot doesn’t connect to all of Tidio’s products.
• The AI tool is limited to 300 conversations.