What's the Best "Tone of Voice" for Email Customer Support?
When you're dealing with an unhappy customer, it's not just what you say, but how you say it. This is...
Which Customer Service Issues Drive Away Customers?
Accenture Strategy recently released a study revealing that 53% of customers in the US changed providers in 2014 because of...
How to Keep Your Attorney Ads Legal
Given the ubiquity of advertising for lawyers on TV, billboards, radio, and everywhere else, you might be surprised to learn that...
Let Your Fingers Do the Walking Say Home and Trade Services SMBs
New research by BIA/Kelsey shows that small and medium sized businesses (SMBs) in the Home and Trade Services vertical still...
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